Refund policy

Refund & Return Policy

At FlowDistrict, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

Returns

You may request a return within 14 days of receiving your order. To be eligible for a return, your item must be unused, in its original condition, and include all original packaging.

To start a return, please contact us at flowdistricthelp@gmail with:

Your order number
The reason for the return
Photos of the product (if the item is damaged or incorrect)

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or the wrong item was sent.

We recommend using a tracked shipping service when returning items, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please note that processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We will review the issue and provide a suitable solution.

Exceptions

Some items may not be eligible for return due to their nature, including: